Quality Assurance: Given the intimate nature of our products, we regret that we cannot accept returns for reasons unrelated to product quality. If you encounter a quality issue, please contact our customer service team within 7 days of delivery with supporting evidence.

Address Modification: Please note that once an order is shipped and a valid tracking number assigned, we are unable to modify the shipping address. Any necessary adjustments should be made directly with your local postal service.

Ordering Mistake:If you ordered the wrong item or placed a duplicate order, please contact our customer service team immediately with your order number. We can cancel your order and process a refund before it ships.

Tracked Orders: Orders with a tracking number cannot be refunded. For returns, ship the product back to ours store within 7 days. Return shipping costs are the customer’s responsibility.

Return Process: If you decide to proceed with the return after communicating with our customer service team, please ship it to our address and email us the tracking number. This will help us track your return and process your refund efficiently.

Refund Processing: Refunds are processed after we receive and inspect the returned items. We reserve the right to deny refunds for damaged or worn items.